Lending outcomes

[sawyl]

From Bella Bathurst's enjoyable article on secret life of libraries:

Attempts to do so often end up in trouble. "The council once asked us for an assessment of outcomes, not output," says Ian Stringer. "Output was how many books we'd stamped out, and outcome was something that had actually resulted from someone borrowing a book. So say someone took out a book on mending cars and then drove the car back, that's an outcome; or made a batch of scones from a recipe book they had borrowed. It lasted until one of the librarians told the council they'd had someone in borrowing a book on suicide, but that they'd never brought it back. The council stopped asking after that."

Librarians 1, bureaucrats 0.